WhatsApp has released a detailed set of Frequently Asked Questions (FAQs) explaining its upcoming username feature, as concerns grow over potential fraud and impersonation risks. The new feature will allow users to create unique usernames, enabling them to connect with others on WhatsApp without sharing their phone numbers. Meta says the feature is designed to improve user privacy while maintaining platform security.
The FAQs have been issued after the Central Government sent a notice to Meta, raising concerns that the username system could be misused for scams, fake identities and impersonation. The government has asked the company not to roll out the feature until consultations are completed and officials are satisfied that adequate safeguards are in place to protect users.
In response, WhatsApp has outlined how the username feature will work and the measures it plans to implement to prevent misuse. The company says it is introducing protections to reduce impersonation, limit unwanted contact and enhance user safety. The feature is expected to be introduced gradually once regulatory concerns are addressed.